Refund Policy

When refunds are provided

We automatically issue refunds in these cases.

Technical failures on our end

• Video generation fails due to a bug, service outage, or infrastructure error on Boreo's side
• Credits consumed during the failed generation are automatically refunded to your account within 5 minutes
• No action required on your part

Duplicate charges

• If you are charged twice for the same subscription or credit purchase due to a payment processing error, use our contact form at boreo.app/support for a refund of the duplicate charge

When refunds are NOT provided

We do not refund:

• Credits consumed for successful video generations (even if you're unhappy with the creative result — that's what the free regeneration per stage is for)
• Subscription fees for the current billing period after usage
• Extra credit purchases after credits have been used
• Accounts terminated for violation of our Terms of Service or Acceptable Use Policy

Subscription cancellation

You may cancel your subscription at any time from your account settings. Cancellation:

• Takes effect at the end of your current billing period
• You retain access to your paid tier through the end of the period
• No prorated refund is issued for the current period

Discretionary refunds

In exceptional circumstances, we may issue refunds at our sole discretion. If you believe your situation warrants an exception, use our contact form at boreo.app/support with details.

Contact

For refund inquiries: our contact form at boreo.app/support. Response time: within 24 hours (business days).

I need more help — use our contact form at boreo.app/support for a response within 24 hours (business days). Include your project ID and a description of what you were trying to do.